General Information, Terms and Conditions

Terms and Conditions

  • We reserve the right to charge in full for bookings cancelled with less than 7 days notice before the arrival date!
  • In the event of cancellations with more than 7 days notice we will attempt to relet the accommodation but reserve the right to charge for any booked rooms left vacant.
  • A 25% non refundable deposit is required to confirm the bookings, this can be paid over the phone +44 (0) 1969 650 038 using any major credit/debit card.
  • Being an old building there are a number of differing levels, 2 flights of stairs and tight access points so regrettably we are unable to cater for less able guests.
  • We do not have family rooms and regret therefore that we are unable to cater for children.
  • Please note we do a self check in. Rooms are ready from 15:00. You will receive a code via text (when mobile number has been provided) or email, prior to your arrival for a key box located on our front door.
  • Check out by 10:00am on the day of your departure, unfortunately we cannot offer a late checkout.
  • On departure the balance due can be paid by cash (preferred)  or card (Visa, MasterCard, Maestro, Switch).

Smoking

Smoking is not permitted inside the property! We have a very sensitive fire alarm system and smoking in the rooms will trigger it!

Bikes/cycles

We regret we do not have secure storage at the moment.

Pets

We regret we can not accept any pets, due to allergies.   

If you are ready to make a Booking:

  1. Phone us on 01969 650 038 (+44 1969 650 038 from outside the UK) or to book direct. Discounts are available for longer stays (4 or more nights) when booking directly with us over the phone: excludes Bank holidays.